Books similar like Service Design: From Insight to Implementation

84, Charing Cross Road

This charming classic, first published in 1970, brings together twenty years of correspondence between Helene Hanff, a freelance writer living in New York City, and a used-book dealer in London. Throu…

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Good Services: Decoding the Mystery of What Makes a Good Service

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Interviewing Users: How to Uncover Compelling Insights

Interviewing Users provides invaluable interviewing techniques and tools that enable you to conduct informative interviews with anyone. You'll move from simply gathering data to uncovering powerful in…

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This is Service Design Thinking: Basics – Tools – Cases

This is Service Design Thinking introduces an inter-disciplinary approach to designing services. Service Design is a bit of a buzzword these days and has gained a lot of interest from various fields. …

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Lean UX: Applying Lean Principles to Improve User Experience

The Lean UX approach to interaction design is tailor-made for today’s web-driven reality. In this insightful book, leading advocate Jeff Gothelf teaches you valuable Lean UX principles, tactics, and t…

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Articulating Design Decisions: Communicate with Stakeholders, Keep Your Sanity, and Deliver the Best User Experience

Every designer has had to justify designs to non-designers, yet most lack the ability to explain themselves in a way that is compelling and fosters agreement. The ability to effectively articulate des…

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High Output Management

In this legendary business book and Silicon Valley staple, the former chairman and CEO of Intel shares his perspective on how to build and run a company. A practical handbook for navigating real-life …

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The Design of Everyday Things

The ultimate guide to human-centered design Even the smartest among us can feel inept as we fail to figure out which light switch or oven burner to turn on, or whether to push, pull, or slide a door. …

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Content Design

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UX Strategy: How to Devise Innovative Digital Products that People Want

How do you bridge the large knowledge gap between user experience design and business strategy? This practical book introduces lightweight strategy tools and techniques that will help both your design…

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Jobs to be Done: Theory to Practice

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Persepolis. The story of a childhood

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Persepolis 2: The Story of a Return (Persepolis, #2)

In Persepolis, heralded by the Los Angeles Times as "one of the freshest and most original memoirs of our day," Marjane Satrapi dazzled us with her heartrending memoir-in-comic-strips about growing up…

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Change by Design: How Design Thinking Transforms Organizations and Inspires Innovation

The myth of innovation is that brilliant ideas leap fully formed from the minds of geniuses. The reality is that most innovations come from a process of rigorous examination through which great ideas …

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Orchestrating Experiences: Collaborative Design for Complexity

Customer experiences are increasingly complicated—with multiple channels, touchpoints, contexts, and moving parts—all delivered by fragmented organizations. How can you bring your ideas to life in the…

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Just Enough Research

Design research is a hard slog that takes years to learn and time away from the real work of design, right? Wrong.

Good research is about asking more and better questions, and thinking critically about…

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The Dark Forest (Remembrance of Earth’s Past, #2)

This is the second novel in "Remembrance of Earth’s Past", the near-future trilogy written by China's multiple-award-winning science fiction author, Cixin Liu. In The Dark Forest, Earth is reeling fro…

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From Solo to Scaled: Building a Sustainable Content Strategy Practice

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Pani Jeziora (Saga o Wiedźminie, #5)

Jaki los czeka wiedźmina? Czy dane mu będzie połączyć się z miłością jego życia? Czy ziści się złowieszcza przepowiednia i czy przetrwa świat ogarnięty morderczą wojną? Świat elfów, ludzi i krasnoludó…

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Writing Is Designing: Words and the User Experience

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Service Design: From Insight to Implementation

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