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This is Service Design Thinking: Basics – Tools – Cases

This is Service Design Thinking introduces an inter-disciplinary approach to designing services. Service Design is a bit of a buzzword these days and has gained a lot of interest from various fields. …

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Sprint: How to Solve Big Problems and Test New Ideas in Just Five Days

From three design partners at Google Ventures, a unique five-day process for solving tough problems using design, prototyping, and testing ideas with customers.

The startups that Google Ventures invest…

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Lean UX: Applying Lean Principles to Improve User Experience

The Lean UX approach to interaction design is tailor-made for today’s web-driven reality. In this insightful book, leading advocate Jeff Gothelf teaches you valuable Lean UX principles, tactics, and t…

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Hooked: How to Build Habit-Forming Products

How do successful companies create products people can’t put down?

Why do some products capture widespread attention while others flop? What makes us engage with certain products out of sheer habit? Is…

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Service Organization

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Articulating Design Decisions: Communicate with Stakeholders, Keep Your Sanity, and Deliver the Best User Experience

Every designer has had to justify designs to non-designers, yet most lack the ability to explain themselves in a way that is compelling and fosters agreement. The ability to effectively articulate des…

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UX Strategy: How to Devise Innovative Digital Products that People Want

How do you bridge the large knowledge gap between user experience design and business strategy? This practical book introduces lightweight strategy tools and techniques that will help both your design…

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Think Like a UX Researcher: How to Observe Users, Influence Design, and Shape Business Strategy

Think Like a UX Researcher will challenge your preconceptions about user experience (UX) research and encourage you to think beyond the obvious. You’ll discover how to plan and conduct UX research, an…

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Just Enough Research

Design research is a hard slog that takes years to learn and time away from the real work of design, right? Wrong.

Good research is about asking more and better questions, and thinking critically about…

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This Is Service Design Doing: Applying Service Design Thinking in the Real World

How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between servic…

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More Tales of the City (Tales of the City, #2)

The divinely human comedy that began with Tales of the City rolls recklessly along as Michael Tolliver pursues his favourite gynaecologist, Mona Ramsey uncovers her roots in a desert whorehouse, and M…

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Mismatch: How Inclusion Shapes Design (Simplicity: Design, Technology, Business, Life)

How inclusive methods can build elegant design solutions that work for all. Sometimes designed objects reject their users: a computer mouse that doesn't work for left-handed people, for example, or a …

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Recoding America: Why Government Is Failing in the Digital Age and How We Can Do Better

“The book I wish every policymaker would read.”
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A bold call to reexamine how our government operates―and sometimes fails to ― from President Obama’s former deputy chief …

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The Guilty Feminist: From Our Noble Goals to Our Worst Hypocrisies

In 2015 I described myself as 'guilty feminist' for the first time. My goals were noble but my concerns were trivial. I desperately wanted to close the pay gap, but I also wanted to look good sitting …

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Don't Make Me Think, Revisited: A Common Sense Approach to Web Usability (Voices That Matter)

Since Don’t Make Me Think was first published in 2000, over 400,000 Web designers and developers have relied on Steve Krug’s guide to help them understand the principles of intuitive navigation and in…

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Design Justice: Community-Led Practices to Build the Worlds We Need

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100 Things Every Designer Needs to Know About People

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A five-time Moth GrandSLAM winner and bestselling novelist shows how to tell a great story — and why doing so matters. Whether we realize it or not, we are always telling stories. On a first date or j…

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The Startup of You: Adapt to the Future, Invest in Yourself, and Transform Your Career

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Good Services: Decoding the Mystery of What Makes a Good Service

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