Reveals the behind-the-scenes strategies, principles, and processes of the Disney approach to exceptional customer service, which emphasizes the best ways to provide quality service to one's customers…
Walt Disney is an American hero--the creator of Mickey Mouse, and a man who changed the face of American culture. After years of research, with the full cooperation of the Disney family and access to …
"David Marquet is the kind of leader who comes around only once in a generation ... his ideas and lessons are invaluable" — Simon Sinek, author of Start With Why
Take command of your future with this groundbreaking, Wall Street Journal bestseller, from the experts who brought you How to Win Friends and Influence People.
There is a competitive advantage out there, arguably more powerful than any other. Is it superior strategy? Faster innovation? Smarter employees? No, New York Times best-selling author, Patrick Lencio…
From Neal Gabler, the definitive portrait of one of the most important figures in twentieth-century American entertainment and cultural history. Seven years in the making and meticulously researched - …
A powerfully intimate, plain-spoken memoir about fathers and sons, fortitude, and football from the face and voice of college football—Kirk Herbstreit.
Kirk Herbstreit is a reflection of the sport he l…
